Direct Connect Telecommunications Inc

Partner Program

DC Tel Partner Program

Factory-Certified Assistance - 24 Hours Per Day

Though DC Tel offers the most extensive warranty in the industry, our DC Tel Partnership Program provides you complete cost control over system functionality and upgrades. When combined with the Five Year Warranty, the DC Tel Partnership Program includes:

  • Waiver of labor charges when equipment is added or replaced under the Partner Plan provisions.
  • Waiver of labor charges associated with software upgrades added under the Partner Plan provisions.
  • Unlimited Moves and Changes, excluding Structured Wiring.

As well as:

Priority queue to the "Partner Operations Center" Designation/key strips as needed
Priority scheduling for adds, moves, and changes User guides upon request
Unlimited training Guarantee of "Inventory On Hand"
No charge for no trouble found service calls and no trouble found carrier calls "Software only" patches and/or upgrades installed as they are made available
Local and Long Distance audits and recommendations upon request Preferred service and replacement of defective equipment per factory recommendations
Service Provider Bill reconciliation Periodic replacement of handset/ station cords
Annual analysis of connectivity charges Annual preventative maintenance visit
Backup and archiving of system databases where applicable Remote support service calls via telephone or emails during normal business hours
Quarterly technology webinars on advanced and emerging business applications Remote programming changes during normal business hours
Red Seal of Approval

The DC Tel Promise of Performance

Our Partnership Program offers the following quality of service guarantee. A $250.00 cheque to your firm if DC Tel exceeds the four hour major emergency response time*
* Within our Service Area


If you’d like to talk about experiencing the DC Tel difference.....

Call us at 604-533-4477, Email us at sales@dctel.com or

Fill out this form and one of our system specialists will contact you asap

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Contact Details

Address: 103 - 20678 Duncan Way, Langley BC, V3A 7A3

Email: service@dctel.com

Google Maps: See our location online.

Phone: 604-533-4477

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