Direct Connect Telecommunications Inc

Refund Policy

Direct Connect Telecommunications has created this refund policy to describe the circumstances when Direct Connect Telecommunications will issue a refund, the process for claiming a refund against an order and the liabilities of Direct Connect Telecommunications related to a transaction ending in a refund claim. By registering for any of Direct Connect Telecommunications services, you are stating that you have read and accept all of the terms and conditions outlined in this refund policy.

Coverage & Scope

This refund policy covers the treatment of refunds by Direct Connect Telecommunications and/or a website owned and operated by Direct Connect Telecommunications.

This refund policy does not apply to the practices of companies that Direct Connect Telecommunications does not own or control, or of persons that Direct Connect Telecommunications does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Direct Connect Telecommunications's website links to.

Filing a complaint

Direct Connect Telecommunications believes that every project starts with a finished project in mind. Therefore, all possible attempts of amicably working out a mutually acceptable solution should be a priority in case of an unsatisfactory service. Refund is a last resort that may be taken when things are absolutely not working out.

Ultimately, our goal is to a reach a mutually satisfactory solution. If you are unsatisfied for any reason that has caused you to think about filing a refund claim, please take a few minutes to write to us to initiate a dialog before requesting a refund.

Refund claims should only be filed if we are unable to come to a mutually satisfactory solution.

Eligibility for refund

Direct Connect Telecommunications takes every project very seriously and ensures that the same is handled in a professional manner and the client gets the result as per the terms and conditions of the proposal. However, if a client is not happy with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which clearly lists the services and our refund policy related to each service.

New Phone Systems
  • Full refund of deposit if project has not been initiated.
  • Partial refund if equipment for the project has been purchased. Typically a 25% restocking fee applies.
  • If we have completed the project and the phone system is in use, no refunds will be issued.
Service Work (over $2000.00)
  • Full refund if work has not been initiated.
  • Partial refund if equipment for the project has been purchased. Typically a 25% restocking fee applies.
  • If we have completed the work, no refunds will be issued.
Service Work (under $2000.00)
  • Service work, with existing customers, is invoiced after work is completed. Refunds are not issued.

Applicability of the Refund Policy

Please note that Direct Connect Telecommunications's delivery commitment is subject to:

  1. Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear.
  2. Timely communication from the client: Direct Connect Telecommunications is not bound to respect the Refund Policy, if required information for successful completion of the project is not communicated to us in a timely manner. Any delay or failure of the project arising out of such situations cannot be attributed to Direct Connect Telecommunications.
  3. Completeness of information provided by the client: If the information provided to Direct Connect Telecommunications is incomplete and/or complete information/scope of the project is not provided at the beginning of the project, Direct Connect Telecommunications is not bound to maintain its delivery and /or refund commitments.
  4. Direct Connect Telecommunications will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

Direct Connect Telecommunications's liability is limited to the value of the portion of the project (as per Direct Connect Telecommunications's proposal) which stands incomplete at any given point of time. At any point of time, Direct Connect Telecommunications cannot be held responsible for losses arising out of the services delivered / not delivered or the delay in the same. The liability to refund arises only once the project has been cancelled by the client and such cancellation has been communicated to Direct Connect Telecommunications in writing.

Processing of Refunds

Refunds will be processed and mailed within 7-10 business days of the cancellation date and will be made using the same method of payment as the original (refund by check or refund to credit card).

Changes

Direct Connect Telecommunications may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Direct Connect Telecommunications website after any such amendments signifies your acceptance thereof.

General

If you have any questions regarding our Refund Policy, please contact Direct Connect Telecommunications via our Contact page.

Contact Details

Address: 103 - 20678 Duncan Way, Langley BC, V3A 7A3

Email: service@dctel.com

Google Maps: See our location online.

Phone: 604-533-4477

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